Care
Half the fringe repairs we do at the plant were caused by a vacuum cleaner. Here is the right way to vacuum a hand‑knotted rug, and what vacuuming will never do.
Weekly in a family room or hall, every two weeks in a formal room. Rotate the rug once a year so wear and sun are even.
It reaches the top of the pile. The sand and grit that fall through to the foundation stay there and abrade the knots from underneath with every step, and no vacuum reaches them. Fold a corner and tap the back: the dust that comes out is what the vacuum missed. That is what plant washing removes, with dusting from the back before any water, and it is why a rug needs a full wash every one to three years no matter how well it is vacuumed. See how often a rug needs a full wash.
Fine on the field with the brush off; they are the leading cause of chewed fringe we see now. Set a no‑go zone at each end of the rug, or lift the rug's fringe onto the field when the robot runs.
Grey, matted fringe is cleaned in the wash, combed and whitened without bleach. Fringe that is pulling out needs end stopping before the last row of knots goes; it is the cheapest repair on a rug and the most valuable.
Drop‑offs welcome any day; call ahead and you can watch the dye test.
Yes, with the brush bar off, and never over the fringe.
No. Shake it out by hand or brush it gently. Vacuuming is what destroys it.
Yes; fringes are hand‑washed, combed and whitened with a wool‑ and cotton‑safe brightener during the plant wash.