The rug that cannot be washed like a rug
Viscose, rayon, "art silk," "bamboo silk," "banana silk" and tencel rugs are sold across Long Island as an affordable silk look, and they are the rugs most often ruined by cleaning. Viscose is a wood‑pulp fiber that loses most of its strength when wet, yellows, stiffens and sheds. At our Farmingdale plant these rugs get a low‑moisture method built for the fiber, never the immersion wash used for wool. Free pickup and delivery across Nassau and Suffolk.
At Green Choice Oriental Rug Cleaning Long Island, every viscose rug is cleaned inside our own plant at 44 Executive Blvd, Farmingdale, never on your floor, and never sent out to anyone else.
Get my viscose rug quote How Green Choice cleans itViscose is regenerated cellulose: wood pulp dissolved and extruded into a fiber that takes dye beautifully and shines like silk. Rug retailers sell it under many names: art silk, faux silk, bamboo silk, banana silk, tencel, lyocell, modal, rayon and simply "silk" without qualification. Most of the shimmering ivory, silver and grey rugs sold on Long Island in the last ten years, from mid‑range chains and from decorators, are viscose or a wool‑viscose blend.
Dry, viscose is fine. Wet, it loses up to half its strength, the fibers swell and lock, and when they dry they are stiff, matted and often yellowed, with a permanent water mark wherever the wet edge was. Cellulose also browns as it dries if there is any residue or alkalinity present, which is why a viscose rug "cleaned" by a carpet cleaner comes back looking scorched in patches.
Two quick checks at home: burn a fiber from the back and it smells like paper (silk and wool smell like hair), and look at the fiber under a lamp; viscose has a uniform, glassy shine, while silk's sheen shifts with the angle. We confirm at inspection, and we tell customers in Syosset and Smithtown every week that their silk rug is viscose. It is not a reason to throw it away; it is a reason to clean it correctly.
Yellowing and browning. The most common viscose complaint on Long Island. A spill was blotted with water, or the rug was steam‑cleaned, and the area dried yellow‑brown with a hard edge. Cellulose browning is often reducible with an acid‑side treatment and controlled drying; it is not always fully reversible, and we say so before starting.
Stiffness and matting. Wet viscose fibers lock together as they dry. The pile becomes coarse and crunchy, especially in traffic lanes. A low‑moisture clean and mechanical pile brushing recover much of the hand.
Shedding and pilling. Viscose fibers break easily, particularly once they have been wet. Every viscose rug sheds; a wet‑cleaned one sheds much more. Thorough dry dusting removes the broken fibers so they stop coming up on the vacuum.
Water marks from spot cleaning. Any wet spot on viscose leaves a tide line. The only fix is a full, even, low‑moisture clean of the whole rug so there are no wet edges.
Pet urine. Urine on viscose is difficult: the fiber cannot be soaked, but the salts must come out. We use a controlled, repeated low‑moisture flush and neutralizer, and we are honest that results on viscose are not what they are on wool.
Blends. Wool‑viscose blends are cleaned as viscose, because the viscose is what will fail. The wool portion tolerates the gentler method perfectly well.
Rugs being sorted by fiber at the plant. Viscose is separated from wool before anything else happens.
Viscose rugs are separated from wool at intake and never go into the immersion pit. The five stages below are the low‑moisture process; drying is fast and forced rather than slow, because the less time the fiber spends wet, the better it comes out.
A burn test confirms viscose. Existing yellowing, water marks and stiff areas are documented, and we tell you what is likely to improve and what may not. Blends are identified. You approve a firm price.
Viscose is dusted longer than any other fiber, at a gentle setting, because dry soil removal is doing most of the cleaning work here and because broken fibers need to come out before the rug is dampened.
A mildly acidic, viscose‑specific cleaning solution is applied at controlled low moisture and worked through the pile with a soft brush, never soaking the foundation. The acid side of neutral is what prevents cellulose browning as the rug dries.
Solution and soil are extracted with cool rinse and vacuum in the direction of the pile, keeping moisture uniform across the rug so that no edge dries ahead of the rest and leaves a mark.
Dried quickly on air movers with the pile brushed in one direction, then brushed again mechanically once dry to separate the fibers and restore as much of the original hand and sheen as the rug will give back.
What we cannot do is make viscose behave like silk or wool. A viscose rug that has been steam‑cleaned twice and walked on for five years will improve a great deal, but it will not come back new, and we will tell you that at inspection rather than after.
Viscose rugs are everywhere on Long Island, so the route is the full one: Great Neck, Manhasset, Roslyn, Jericho, Syosset, Plainview, Hicksville, Garden City, Mineola, Westbury, Rockville Centre, Lynbrook, the Five Towns, Long Beach, Merrick, Bellmore, Massapequa and Levittown in Nassau; Huntington, Melville, Dix Hills, Commack, Smithtown, Hauppauge, Babylon, Bay Shore, Islip, Sayville, Patchogue, Stony Brook and Port Jefferson in Suffolk; and the Hamptons and North Fork weekly. Rugs are rolled, never folded, because a crease in dry viscose can be permanent.
Drop‑offs welcome any day; call ahead and you can watch the dye test.
from $4/sq ft
Viscose and art silk rug cleaning runs $4 to $6 per square foot. It is not cheaper than wool despite the rug often having cost less, because the low‑moisture process is slower and entirely by hand. An 8×10 viscose rug is typically $320 to $480. Browning treatment is quoted separately after inspection. The price is firm before work begins.
Probably not ruined, but it was viscose, not silk, and it was wet‑cleaned. Much of the stiffness is locked fibers and residue, and much of the yellowing is cellulose browning. Both usually improve significantly with our low‑moisture process and reconditioning. Some browning can be permanent; we tell you after inspection.
Yes, with a method built for the fiber: dry soil removal first, a mildly acidic low‑moisture clean, uniform extraction and fast drying. What viscose cannot survive is immersion, steam and hot alkaline cleaning.
You cannot stop it entirely; the fiber breaks. Thorough dusting removes the fibers that are already broken, a pad reduces friction, and never wet‑spotting it at home prevents the worst of it.
Yes. Bamboo silk, banana silk, art silk, faux silk, tencel, lyocell and modal are all regenerated cellulose fibers and all behave like viscose in water.
$4 to $6 per square foot, so about $320 to $480 for an 8×10. Browning treatment for existing damage is quoted separately.
Blot it dry immediately with a white towel and stop. Do not add water, and do not use a spot cleaner. Any wet spotting leaves a permanent tide line; call us and the whole rug is cleaned evenly.